Freshdesk is a SaaS-based customer service software that enables businesses to assist customers and provide a seamless customer experience. It lets you deliver great customer service by automating workflows, managing SLAs, offering self-service options, measuring metrics and generating reports. The software unifies customer conversations from web, mobile phones, emails, chat, social media, and helps to resolve customer issues.
- It is both easy to use feature-rich
- With several support channels available, such as email, social media, chat, and phone, customers can be assisted through the communication method most preferred by them
- It’s easy-to-navigate and user-friendly interface makes it simple to create an account and get familiar with the software
- The software helps agents become as productive as possible, with automations to eliminate repetitive tasks
- It provides round the clock customer support
- Freshdesk integrates with over five hundred apps including Facebook, Shopify, Salesforce, WordPress, and Jira,
- Freshdesk can be customized to suit your business requirements
- It has omnichannel capabilities which provide a single view of all platforms that an organization uses. The routine actions of employees would be optimized into one platform, making it less likely to forget tasks and make errors.
- With Freshdesk, you can build team collaboration in the organization to divide, assign and solve problems quickly