Data443 Risk Mitigation, Inc.

Support

OPEN A TICKET

DATA443.com/support

TOLL FREE

1-866-309-9326

DIRECT LINE

1-269-488-9741

Access the dxns wiki

(JIRA customer portal access is required. Please email us to request access.)

Please email us to request access.

Please expect to provide the following:

  • Product: DXOP or DXNS
  • Version: eg. v5.0 or v7.8
  • Error code or message: Describe the problem or list the symptoms
  • Appropriate log files
  • Environment: Whether the problem occurred on Production, Disaster Recovery or Test System
  • Time and Date: When the problem first occurred

DataExpress Holiday Calendar

Thursday, November 28, 2019
Friday, November 29, 2019
Wednesday, December 25, 2019
Wednesday, January 1, 2020
Monday, February 17, 2020
Monday, May 25, 2020
Monday, September 7, 2020
Thursday, November 26, 2020
Friday, November 27, 2020
Wednesday, December 25, 2020

FAQs

A licensed Product responsible for production functionality, critical to the business process conducted by the customer, is down or significantly impacted, and all or a substantial number of critical Product components are not functioning.

The support number, 866-309-9326, is answered by an operator 24×7. DataExpress support emails are only monitored during normal business hours

Send an email to one of the support email addresses above and a technician will respond to the query.

A technician will respond to the call within two hours of it being logged for Severity 1 problems, and within four hours for Severity 2 problems.

Direct numbers to reach the customer must be provided as the response will be to the number provided on the initial call-out.

Severity 3 queries will be responded to within the next business day.

Severity 4 queries will be responded to within 3 business days.

All DataExpress documentation is available to DataExpress customers via our secure portal.

Access to this portal should be requested from DataExpress support.

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